Posts Tagged ‘online marketing’

January 25, 2010 | Steve Chitwood

E-Commerce Goes Social

Social media ecommerceMarketers have increasingly looked to social media tools over the past several years. Social networks, such as Facebook and LinkedIn; social sharing sites, such as Flickr and YouTube; and online social practices, such as blogging, microblogging (Twitter), commenting, tagging, reviewing, sharing, and the like are proving to be effective channels to build stronger brands, engage an ever-widening customer base, and differentiate a brand from the competition. Consumers are active participants, share opinions, and have become valued voices in brand conversations. Properties like Facebook, Twitter, and LinkedIn are household names, and the services they offer have been woven into our daily lives. Usage trends continue to set new records, and marketers increasingly explore new ways to exploit social media to engage consumers.

We have all witnessed the rise of embedded Facebook applications by major brands. Recently, Gap and Southwest Airlines deployed sophisticated campaigns centered in the social network. Pepsi, in a newsworthy announcement, shared its plan to abandon the expected Super Bowl TV spots in lieu of a social marketing campaign. But new opportunities for innovation abound, and not just for those with eight-figure online marketing budgets.

A small San Rafael specialty coffee roaster has recently taken a subtle step that just might foretell a gathering storm. Armed with a relatively simple software product from San Francisco start-up Milyoni, Equator Coffees & Teas launched their ifanstore – an e-commerce application embedded within the company’s Facebook page. Rather than using Facebook, like millions of others, to promote a product and drive traffic to an external website shopping cart, Equator has brought the store to the masses. It has rolled its espresso wagon right into the middle of the conversation.

While Equator will probably never compete on the scale of a major brand like Pepsi or Gap, I would expect the trend they are at the forefront of to rapidly grow. Amidst all of the video and interactivity of Gap’s Facebook jeans promotions, it seems like a logical next step to simply order a pair of jeans without having to leave the party. Southwest does a great job drawing me into the conversation and whetting my appetite for a cheap weekend adventure. Why should I have to leave Facebook and head off to another website? Just let me buy the ticket and invite my online friends to join me.

Perhaps it was intrigue over a new approach to a classic online marketing problem. Perhaps it was just the prospect of a great cup of coffee. Regardless, I purchased a pound of Equator’s coffee after reading what other followers had to say, and posted my success on my own Facebook wall. I could probably use a new pair of jeans, and I could definitely use a weekend on a sunny beach, but I’ll settle today for the prospect of a great cup of coffee and continuing the dialogue.

Rest assured, this trend will grow. The advent of the Facebook applications platform and the growing sophistication of related tools and add-ons has begun blurring the lines between a company’s website and its Facebook page. Embedded e-commerce, though in its infancy, accelerates that trend and leaves us all wondering what’s next. Where is the line between a company Facebook presence and a website? Do we need both? Please leave your comments below to continue the discussion.


January 14, 2010 | Lisa Wieting

Social Media Census

The 2010 census is campaigning through Twitter…along with Facebook, MySpace, Flickr and YouTube, in the hopes of generating a higher percentage of participation this time around.

This is an open letter to people who do not see the benefit of social media in marketing – namely, my husband, who thinks “social media marketing” is just an excuse to cruise around on Facebook while at work and who to this day is the only person I know without an account. First, let’s take a quick look at the history of censuses. They began during the early Pharaonic Period in Egypt and were used to issue land grants and for taxation purposes. The first U.S. census was conducted in 1790; a census is done every 10 years to record the population, which also helps determine the number of United States Representatives each state receives (thank you Wikipedia).

So, the goal is to count EVERY American. In 2000, the census counted more than 281 million people…talk about a daunting task. This year, though, they have social media to help the campaign. Below are reasons why I think this is cool:

1. If this ancient practice can evolve into the social media landscape, any business can.

2. The U.S. Census Bureau’s sole goal is to reach as many people as possible, and it is turning to social media to help accomplish that. Those wary of social media in business, think about it…the census needs to reach everyone. If social media can help with that, it can certainly help reach different target markets and customers.

3A. I can’t remember hearing a word about the census 10 years ago. I was also in college and had recently turned 21, so that may have had something to do with it. Different priorities.

3B. My 22-year-old brother HAS heard of the 2010 census because it’s being talked about on Facebook and in different blogs he reads. That doesn’t guarantee he will participate, but it certainly presents a better opportunity.

4. It’s mind-blowing to think about how social media/online applications will be utilized in the future and even more exciting that we have the opportunity to help shape it. Will the entire census take place through Facebook or iPhone apps? That means my husband probably won’t be counted as a human because he still won’t be on Facebook.

5. It’s interesting to watch how social media continues to infiltrate different aspects of our lives. We no longer have to look for information, it finds us. The census found me, and for the first time, I will be accounted for.


December 18, 2009 | Lisa Wieting

The Pepsi Effect

“Pepsi to Skip Super Bowl After 23-Year Run” – New York Times
“Pepsi Not Advertising in next Super Bowl” – Toronto Star
“Pepsi Takes A Pass on Super Bowl Ads” – CNN Money

CNBC, CBS Sports, NPR, Chicago Tribune, Wall Street Journal the list goes on and on.

PepsiIf you haven’t heard (you must be living under a rock), Pepsi will not be advertising in this year’s Super Bowl for the first time in 23 years. Instead the soft drink conglomerate will focus on a new marketing effort that will appear mostly online. I can’t help but think…NOT advertising may be one of the most genius PR stunts in recent history.

Lets guesstimate that Pepsi spent $20 to $30 million in Super Bowl ads last year. I’m sure they were clever, well produced and probably featured super stars like Justin Timberlake. So, let’s tack on another couple million dollars just for celebrity endorsement, creative concepts and production. This year, Pepsi pulls their ads sending shockwaves through the advertising world. Not only are they focusing on an “online” marketing strategy vs. traditional advertising but also saving millions of dollars. On top of that, by simply announcing this decision, they have generated millions of dollars in free publicity for this yet-to-be-created online campaign. Everyone’s interest is peaked…what could be so big that Pepsi isn’t advertising in the Super Bowl. You can bet that I will be on alert for this new marketing campaign.

Looking at the bigger picture, what does this mean for traditional advertising? If Pepsi pulls out of the Super Bowl, will Budweiser soon follow suit? Is Pepsi realizing the power of online is more powerful than the Super Bowl? Is this truly a publicity stunt? Time will tell if this move will pay off for Pepsi but this football fan is much more intrigued by Pepsi’s “Non-Advertising” campaign than any 30-second commercial with Justin Timberlake.

Follow the continual stream of news about Pepsi’s big Super Bowl decision on Bing News: http://ow.ly/No97


September 18, 2009 | Steve Chitwood

Search engine marketing building steam.

google-signI’m trying to conceptualize what 100 billion of anything is. What would a 100 billion of something look like. How long would it take me to drink the coffee made from 100 billion coffee beans? How many pounds of coffee add up to 100 billion coffee beans? To answer this question I naturally go to Google and search for “coffee beans in a pound” and the light goes on. In the past year, according to a recent comScore report, users like me have gone increasingly to search engines to answer our questions 100 billion times. Internet search has become part of our thinking process, woven into the fabric of our decision-making. Read the rest →


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