Posts Tagged ‘facebook’

February 12, 2010 | Steve Chitwood

Google all a buzz over social media

Surprised? Of course not. Google has been dipping its elephant-size toes in the social media pond for some time. Remember Orkut? However, it appears the testing-the-water phase is far behind us. Today’s announcement of the acquisition of Aardvark, a social search service founded by ex-Googlers, is the latest in a series of steps that illustrate the dominance of social media in our online culture today and, more definitively, Google’s commitment to remaining at the convergence of maturing online trends.

While the Aardvark addition pales in comparison with other acquisitions in recent years, such as the $1.6 billion paid for YouTube (now the second-largest search engine, masquerading as a social video-sharing site), it continues to extend Mountain View’s reach into the social web while taking another competitive swipe at perennial runner-up Yahoo! – this time targeting the popular Yahoo! Answers service with which Aardvark competes using a decidedly social media flair. The upstart leverages your own social network connections to provide answers to a user’s questions.

Earlier this week, Google Buzz came thundering onto the social scene offering much the same functionality as Facebook. With Buzz, users can create profiles; embed media from sharing sites such as Picassa, Flicker and YouTube; share information; create groups of friends; post status updates, etc. ¬– all from the comfort of a couple hundred million existing Gmail accounts. While disrupting Facebook’s momentum seems unlikely, the heft of Google’s offering, its reputation for solid technology and its immediate availability to the vast Gmail user base make it a social networking contender worth watching. While I was writing this post, this tweet came across my screen: “Google Buzz makes Facebook look like some college kids’ computer science project.”

One could catch the buzz about Buzz by following the very popular trending topic on Twitter. You could also point your browser to Google and take advantage of Google Social Search. For the last couple months, real-time content from Facebook, MySpace.com and Twitter has been integrated into traditional search results, blending in wall posts, blog entries, tweets and video tags and bringing real-time relevance to users’ queries.

Few dispute that social media is here to stay, that the rise of social networking has truly changed online behavior and that new technologies and evolving trends promise to maintain the dizzying momentum we have seen over recent years. Even fewer should dispute that, however social media matures, Google will be an ever-strengthening force.


January 27, 2010 | Melissa Eggert

Make the 2010 Winter Olympics Your Own

Have you logged on to the Vancouver Winter Olympics 2010 website yet? If not, you probably should. It’s an information overload and the hub for all online initiatives, which has already played a huge part in creating buzz for the games. Read the rest →


January 25, 2010 | Steve Chitwood

E-Commerce Goes Social

Social media ecommerceMarketers have increasingly looked to social media tools over the past several years. Social networks, such as Facebook and LinkedIn; social sharing sites, such as Flickr and YouTube; and online social practices, such as blogging, microblogging (Twitter), commenting, tagging, reviewing, sharing, and the like are proving to be effective channels to build stronger brands, engage an ever-widening customer base, and differentiate a brand from the competition. Consumers are active participants, share opinions, and have become valued voices in brand conversations. Properties like Facebook, Twitter, and LinkedIn are household names, and the services they offer have been woven into our daily lives. Usage trends continue to set new records, and marketers increasingly explore new ways to exploit social media to engage consumers.

We have all witnessed the rise of embedded Facebook applications by major brands. Recently, Gap and Southwest Airlines deployed sophisticated campaigns centered in the social network. Pepsi, in a newsworthy announcement, shared its plan to abandon the expected Super Bowl TV spots in lieu of a social marketing campaign. But new opportunities for innovation abound, and not just for those with eight-figure online marketing budgets.

A small San Rafael specialty coffee roaster has recently taken a subtle step that just might foretell a gathering storm. Armed with a relatively simple software product from San Francisco start-up Milyoni, Equator Coffees & Teas launched their ifanstore – an e-commerce application embedded within the company’s Facebook page. Rather than using Facebook, like millions of others, to promote a product and drive traffic to an external website shopping cart, Equator has brought the store to the masses. It has rolled its espresso wagon right into the middle of the conversation.

While Equator will probably never compete on the scale of a major brand like Pepsi or Gap, I would expect the trend they are at the forefront of to rapidly grow. Amidst all of the video and interactivity of Gap’s Facebook jeans promotions, it seems like a logical next step to simply order a pair of jeans without having to leave the party. Southwest does a great job drawing me into the conversation and whetting my appetite for a cheap weekend adventure. Why should I have to leave Facebook and head off to another website? Just let me buy the ticket and invite my online friends to join me.

Perhaps it was intrigue over a new approach to a classic online marketing problem. Perhaps it was just the prospect of a great cup of coffee. Regardless, I purchased a pound of Equator’s coffee after reading what other followers had to say, and posted my success on my own Facebook wall. I could probably use a new pair of jeans, and I could definitely use a weekend on a sunny beach, but I’ll settle today for the prospect of a great cup of coffee and continuing the dialogue.

Rest assured, this trend will grow. The advent of the Facebook applications platform and the growing sophistication of related tools and add-ons has begun blurring the lines between a company’s website and its Facebook page. Embedded e-commerce, though in its infancy, accelerates that trend and leaves us all wondering what’s next. Where is the line between a company Facebook presence and a website? Do we need both? Please leave your comments below to continue the discussion.


January 14, 2010 | Lisa Wieting

Social Media Census

The 2010 census is campaigning through Twitter…along with Facebook, MySpace, Flickr and YouTube, in the hopes of generating a higher percentage of participation this time around.

This is an open letter to people who do not see the benefit of social media in marketing – namely, my husband, who thinks “social media marketing” is just an excuse to cruise around on Facebook while at work and who to this day is the only person I know without an account. First, let’s take a quick look at the history of censuses. They began during the early Pharaonic Period in Egypt and were used to issue land grants and for taxation purposes. The first U.S. census was conducted in 1790; a census is done every 10 years to record the population, which also helps determine the number of United States Representatives each state receives (thank you Wikipedia).

So, the goal is to count EVERY American. In 2000, the census counted more than 281 million people…talk about a daunting task. This year, though, they have social media to help the campaign. Below are reasons why I think this is cool:

1. If this ancient practice can evolve into the social media landscape, any business can.

2. The U.S. Census Bureau’s sole goal is to reach as many people as possible, and it is turning to social media to help accomplish that. Those wary of social media in business, think about it…the census needs to reach everyone. If social media can help with that, it can certainly help reach different target markets and customers.

3A. I can’t remember hearing a word about the census 10 years ago. I was also in college and had recently turned 21, so that may have had something to do with it. Different priorities.

3B. My 22-year-old brother HAS heard of the 2010 census because it’s being talked about on Facebook and in different blogs he reads. That doesn’t guarantee he will participate, but it certainly presents a better opportunity.

4. It’s mind-blowing to think about how social media/online applications will be utilized in the future and even more exciting that we have the opportunity to help shape it. Will the entire census take place through Facebook or iPhone apps? That means my husband probably won’t be counted as a human because he still won’t be on Facebook.

5. It’s interesting to watch how social media continues to infiltrate different aspects of our lives. We no longer have to look for information, it finds us. The census found me, and for the first time, I will be accounted for.


December 3, 2009 | Melissa Eggert

‘Tis the Season to be Social

online_shopping1It’s officially the holiday season, and this year retailers are taking the anticipated shopping frenzy to a whole new level. With the rapid growth of social media in the past year, it’s no surprise that Facebook and Twitter have taken the foreground in helping stores promote their gift-worthy goods. Shop.org reported that nearly half of retailers stated they would increase their involvement with social media for the holidays.

The numbers reported for Black Friday and the new Cyber Monday proved that their involvement is paying off. Black Friday, the largest shopping day of the year, brought $595 million in online sales, up 11% from last year. And Cyber Monday, a new term for the start of the online shopping season following a long Thanksgiving weekend, increased sales by 13.7% from 2008.

Retailers recognize the importance of the online conversation, seeing a positive correlation between their participation and profit. And Twitter is the perfect place to announce sales, hot items, contests, and ongoing promotions. Why? Because it gets the message across quickly in the simplest form to the largest audience possible.

Some Black Friday and Cyber Monday examples:

  • Best Buy’s TwelpForce , which includes 2,500 of Best Buy’s employees in an online question and answer session with customers, was available around the clock for the weekend.
  • Toys R Us created its own Black Friday tab on its Facebook fan page, showcasing its Black Friday deals on toys.
  • Gap tweeted where its “Cheer Squad” would be handing out free merchandise in New York City.
  • The Washington Post created a “Black Friday Sales Twitter Aggregator,” which posted tweets of popular brands by category.
  • @BlackFriday, @BlackFridayWeb, @BlackFridayList, and dozens of other Twitter handles were created solely to tweet on the best bargains.

Social media will continue to be an integral part of the holiday season, with ongoing campaigns advertising month-long specials, custom gift idea pages, and printable coupons. Retailers speculate another jump in online traffic the few days before free shipping or rush shipping on merchandise ends. So, will you be a social shopper this holiday season?


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