Posts Tagged ‘Delta’

September 9, 2009 | Jeff Cohn

Confused Brands. Up in the Air.

confused brandsI recently had the opportunity to take a few days off, and chose to visit my favorite world capital, London. One reason I chose London was the availability of a business-class ticket using miles on Delta. Or was it Northwest? I’m really not sure.

To book my flight using American Express Membership Miles, I had a number of airline choices, including Delta and Northwest. So off I went to the Delta site to see what I could find. Nothing. Nada. Even on Northwest. After all, they are in the process of merging, right? That was followed by a visit to NWA.com, where, hurray, I had a long list of choices, including flights on…you guessed it, Delta.

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