December 16, 2009 | Melissa Eggert

Giving.

Giving. I always hear this word during the Christmas season more than any other (besides “sale,” “blowout,” and “stocking stuffer”). Sure, it lines itself up nicely for advertisement, drawing out the empathy in consumers and encouraging them to spend their money – on others, of course. But stepping aside from the consumer world, I have been truly amazed at how our nation has been giving this season despite an economic downturn.

CNN.com has been featuring daily stories on giving – have you seen them? Each day I am inspired by people coming together to provide a true Christmas for those that cannot provide for themselves or their families. Have you ever thought about what it would feel like to want to give, and not be able to? Here is one initiative that stood out to me for its unique angle on giving and for its incorporation of social media to make the largest impact worldwide.

  • Help-Portrait_1260983544396The Help Portrait  – Started by Jeremy Cowart, a world-renown celebrity photographer from Nashville, the Help Portrait project provided professional photos to disadvantaged people for the holiday season. Cowart used Twitter, Facebook, and his own website to broadcast a call for help from photographers around the world to set up a Help Portrait site in their own cities. The slogan? “Don’t take pictures. Give them.” The response? More than 6,000 volunteers across the globe took part in setting up the shoots, which took place on December 12th. The impact? Thousands of men, women, and children who had never felt more beautiful or special in their lives. And, a tangible gift for the holidays that showed both the love from their community and the love they held for one another.

eventHere in Denver, Cohn Marketing was able to make a humble donation to the Lewis and Floorwax Annual Toy Giveaway on Tuesday, December 15th. The Lewis and Floorwax Kid’s Foundation raised money and received discounts from Walmart to create a mini “shopping center” of toys at the Ultimate Electronics store in Littleton. The community was encouraged to donate as well; when we showed up with our gifts, we were blown away by the amount of people waiting in line to receive them. From stuffedkids4 animals to board games to water guns, mothers and fathers were able to choose the gifts they knew their children would like most and walk away with a feeling of joy and relief.

I overheard one woman say to an employee, “You really have no idea what this means for us.” While it’s true that I can’t fathom how it would feel to be in her shoes, I know her words moved us at Cohn Marketing and above all, brought the meaning of the word “giving” to a whole new level.

toys kids2


December 10, 2009 | Melissa Eggert

Social Media Predictions for 2010 from a Social Media Observer

Photo 13I thought writing about social media predictions for 2010 would be an original blog topic, jumping the New Year gun and laying out the foreground for the coming year. But one search on Google and I pulled up hundreds of self-proclaimed social media experts giving their two cents on where we are headed. I wouldn’t call myself an expert in the field, but only because I’m not sure if anyone really can be. In such a rapidly evolving landscape, it’s almost impossible to call yourself an expert; an expert connotes a long-time dedication to the field. And this field has been around for what, one year? What you can be, and what I aim to be, is a social media observer – listening, watching, and comparing newest to newer to new.

So, here are my collected observations about the future of social media.

Read the rest →


December 3, 2009 | Melissa Eggert

‘Tis the Season to be Social

online_shopping1It’s officially the holiday season, and this year retailers are taking the anticipated shopping frenzy to a whole new level. With the rapid growth of social media in the past year, it’s no surprise that Facebook and Twitter have taken the foreground in helping stores promote their gift-worthy goods. Shop.org reported that nearly half of retailers stated they would increase their involvement with social media for the holidays.

The numbers reported for Black Friday and the new Cyber Monday proved that their involvement is paying off. Black Friday, the largest shopping day of the year, brought $595 million in online sales, up 11% from last year. And Cyber Monday, a new term for the start of the online shopping season following a long Thanksgiving weekend, increased sales by 13.7% from 2008.

Retailers recognize the importance of the online conversation, seeing a positive correlation between their participation and profit. And Twitter is the perfect place to announce sales, hot items, contests, and ongoing promotions. Why? Because it gets the message across quickly in the simplest form to the largest audience possible.

Some Black Friday and Cyber Monday examples:

  • Best Buy’s TwelpForce , which includes 2,500 of Best Buy’s employees in an online question and answer session with customers, was available around the clock for the weekend.
  • Toys R Us created its own Black Friday tab on its Facebook fan page, showcasing its Black Friday deals on toys.
  • Gap tweeted where its “Cheer Squad” would be handing out free merchandise in New York City.
  • The Washington Post created a “Black Friday Sales Twitter Aggregator,” which posted tweets of popular brands by category.
  • @BlackFriday, @BlackFridayWeb, @BlackFridayList, and dozens of other Twitter handles were created solely to tweet on the best bargains.

Social media will continue to be an integral part of the holiday season, with ongoing campaigns advertising month-long specials, custom gift idea pages, and printable coupons. Retailers speculate another jump in online traffic the few days before free shipping or rush shipping on merchandise ends. So, will you be a social shopper this holiday season?


November 25, 2009 | Staci Amend

Gray Friday

I think Christmas might be stalking me.

I know I’m not alone; we’ve all become accustomed to the so-called “Christmas Creep” that seems to start earlier with each passing year. But now that it’s part of my professional life as well as my personal life, “the creep” has started to seem less like a verb and more like a noun—as if it’s become an actual thing I have to avoid, like fruitcake.

It was with unfathomable delight, then, that I encountered this sign at the Nordstrom at the Cherry Creek Shopping Center.
Nordstrom
Spooky, isn’t it? No Midnight Madness promotional message in screaming 220-point type…nary a mention of Black Friday…not even a single percent sign. Just a simple snowy scene with a cute bird and the very thought we’d all been thinking. Does this mean Nordstrom isn’t having a day-after-Thanksgiving sale? I have no idea. What I do know, though, is that this campaign is equal parts holiday cheer and marketing genius.

The Nordstrom brand—both in its marketing and its in-center ethos—has always been about superlative customer experience. They invented the “Personal Shopper”, and were the first department store to take their close-out merchandise off-site, into an outlet setting. So before you go thinking that Nordstrom has lost its commercialist edge, consider that this campaign might be perfectly aligned with their brand…and speaking directly to a specific slice of their target audience.

Because, let’s face it: not everybody likes their midnight with a side of madness. Despite the widespread economic challenges shoppers are facing this year, there’s also a patent refusal to engage in unnecessary stress, particularly around the holidays. I may get cashmere and cologne at 75% off, a growing segment of concerned shoppers seems to be saying, but I’ll never get those hours of my life back.

And slowly, the retail world is responding. There are a handful of others following Nordstrom’s example, including Target, whose current radio campaign pits two sisters against one another: a classic “mean girl” who has to be first in line for the Black Friday sales, and a more rational sibling who feels very strongly that sleep outranks lower prices and free tote bag.

Like the Nordstrom campaign, the Target spots leave the door cracked for anyone who happens to enjoy the mad dash to the sale table. But it also creates a wonderful gray area for shoppers like me, who try to wrap up their shopping while our Thanksgiving turkeys are still frozen—so we can avoid the turkeys who are willing to freeze in Midnight Madness lines. We’re happy to pay for the privilege, even if that just means paying regular retail prices.

And we’re happy for places like Nordstrom, who give us the opportunity to do just that.


November 23, 2009 | Melissa Eggert

Video Becomes the Online Star

online-video-distribution-jpeg-image-485x535-pixelsAccording to Comscore, more than 168 million U.S. Internet users watched over 26 billion online videos in September 2009. And it wasn’t just the breaking news or the hilarious family bloopers posted to websites that drove such enormous traffic. It’s mostly that videos have become the main component of online marketing for businesses across the globe. According to the Interactive Advertising Bureau, video is now the fastest-growing segment in Internet advertising. Online video brought in $477 million in revenue in early 2009, a 38 percent increase from 2008. Talk about taking center stage.

So why the recent rise in online video presence? For starters, video advertisement has a higher level of credibility compared to text or graphics. A teenager is going to be more inclined to buy from Nike if he watches a professional soccer player test out Nike shoes in practice than if he reads an ad in the paper. Video offers visual proof that your brand is what you claim it to be. And thanks to the evolution of the Web into an interactive experience, people can back up your online video ads by sharing them on social media sites or blogging about them.

YouTube has driven the video revolution, capitalizing in strategic partnerships and advancements almost weekly. Take Target for example, who recently paired with YouTube to create the ultimate holiday channel – YouTube Holiday Solutions. One can find seasonal recipes, helpful gift giving tips, decorating ideas, all utilizing Target items and all in video form. YouTube also announced a merge this week with the Spanish Television Network, Univision, to provide for the rising population of Hispanics in the United States. And just the other day, YouTube released YouTube Direct, a tool that allows users to easily submit clips to be considered for news media companies. This will position YouTube not only as a public video host, but also as a liaison between media organizations and reporters.

Video is leading the online experience because in a constantly evolving media market, interaction is key. If a company can create a video that successfully communicates its value to me in an entertaining way, I’m going to pay attention. Better yet, I’m going to post it, bookmark it, email it, embed it, and retweet it.


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