February 5, 2010 | Brittney Cox

Mobile Marketing: Get Into Your Target’s Mind by Getting Into Their Back Pocket

The accessibility of smartphones, made widespread with the grueling battle between Verizon and AT&T, is at an all-time high with their increasing popularity and affordability. Along with the wireless industry’s explosive growth in 3G coverage and technology comes the necessity for marketers to get involved in a big way. A recent 2009 Retail Holiday Season Shopper Study, conducted by Motorola, confirmed this by stating, “More than half of consumers utilized mobile phones for in-store holiday shopping activities,” including “multi-channel comparison shopping, peer feedback, product info and couponing.” That means marketers who used mobile marketing as an additional brand touch point this past holiday season were more successful in reaching over half of all holiday shoppers than those that didn’t. In this economy, can you afford not to reach for that piece of the pie?

So what does that mean to companies still running print ads in the local paper? It’s time for a change. You don’t have to stop thinking of advertising in the traditional sense (intelligent media buys, call to action, enticing creative), you just have to open your mind to the endless possibilities that this new technology has provided. As we are learning with the evolution of social media, if you don’t participate in the conversation with your customers, your voice will never be heard. What better way to communicate with your audience than to deliver information directly to a device that is never more than an arm’s length away?

The big question, and even deterrent, for most companies when considering how to delve into the mobile world is: “Where do I get started?” It is important to remember that mobile campaigns can range from elaborate guerrilla programs, such as Carnival’s digital fish tank that allowed pedestrians to personalize their own fish, to a simple text-to-win sweepstakes. Platforms are easy and affordable to use, and mobile ad buys are becoming just as accessible as, if not more than, traditional online-banner ad buys.

My advice for marketers who are ready to take the leap is to start with the basics:

1. Get your website in mobile shape. How can you expect to have an effective mobile presence when your PC-size website is crammed into a tiny mobile screen? Trim it down, and focus on what mobile visitors will want to see when you get them to your site. Think of your mobile site as your regular site on a diet.

2. Integrate your mobile efforts into your other advertising efforts. Mobile campaigns are most effective when other forms of media supplement and/or support them. Try having consumers text a picture of your print ad or QR code to enter them to win a prize.

3. Make it worth their while. Cellphones are as personal as people’s homes, making the opt-in process extremely important. So how do you get “invited” in? Make sure that your campaign/message adds value to the lives of your target, and they will not only welcome you in but also interact with you on a regular basis.

Marketers across the board are seeing the benefits of utilizing the mobile Web to reach the 450 million worldwide Internet-connected mobile users, and that was just in 2009. This massive number of users, which is expected to double in coming years, proves that mobile marketing is not just a fad, but a legitimate channel and is not going away any time soon.


February 4, 2010 | Melissa Eggert

The Celebrity Within—Facebook’s Doppelgänger Week

Doppelgänger. Dopple what? Doppelgänger – it’s a German term for your look-alike. It’s also the biggest trend on Facebook. Sharing your bra color for Breast Cancer Awareness? That was so two weeks ago. And next week? It’ll be your Urban Dictionary name.

What is with these massively viral Facebook crazes? Suddenly, Facebook is the new Twitter – a trending topic on Twitter will now spread just as easily through Facebook statuses. Why? It’s shining light on the fact that Facebook now has more than 350 million users, and that of those 350 million, more than 35 million users update their status each day.

Since today is Thursday, it’s technically still Doppelgänger week. So, here are some of our in-house celebrities. Who knew we had Topanga and Cate Blanchett on our PR team?

Debbie as Little Debbie          Staci as Katie Couric           Kate as Cate Blanchett

Lisa as Topanga                     Aubryn as Kate Moss         Melissa as Rachel Hunter

Andrea as Courtney Cox      Brittney as Sarah Jessica Parker

We took an internal poll, and the winner for best resemblance goes to… Lisa!


January 29, 2010 | Staci Amend

THE DEEP END: When Social Media Goes Beneath the Surface

The recent (and let’s face, it, rampant) rise of social media has taken our culture of consumerism to an entirely new level. No longer content with the private dialogues offered by texting or instant messaging, we want immediate access to whole communities dedicated to group sharing. We’re literally addicted to information—mundane, profound and everything in between. Even my yoga teacher tweets.

And, thanks to the onslaught of new mobile applications, more and more of us are taking our info to go. Facebook on your iPhone is no different from Facebook on your iBook; if anything, the added mobility increases one’s sense of connectedness. A few weeks ago, while I waited in the doctor’s office for the results of my strep test, it was nice to read words of support from multiple friends…in real time to boot! And it beat the heck out of reading germy, dog-eared back issues of Woman’s Day.

What’s more, those tiny little phone and PDA screens are driving another interesting trend: distillation. Subject matter aside, traditional blogs are full-blown treatises compared to your average Facebook post, not to mention a 140-character tweet. As someone who has spent more years than I’d care to admit studying the perhaps-not-lost art of poetry, I’m understandably interested in the process of honing a message down to its core—revealing distinct artistry and genuine emotion in as few words as possible.

Now, I’m not saying Twitter = Poetry. Anyone following Lindsay Lohan’s mostly pointless, grammar-challenged ponderings would rightly beg to differ. But as with any new genre, there are a few shining stars out there who give the idea of the “shared soundbyte” a glimmer of hope. Take, for example, SMITH magazine’s Six-Word Memoir project. Inspired by a challenge put forth to king-of-curt Ernest Hemingway—write a whole story in just six words—the project continues to cull entries in every medium possible: regular mail, email, blog, Facebook, Twitter and beyond.

Okay, so it’s not surprising that Hemingway knocked it out of the park with this heartbreaking mini-tome: “For Sale: Baby shoes, never worn.” But many of SMITH’s Six-Word Memoir entries, from famous writers and everyday folks alike, also hold up under close scrutiny. In fact, the best of these succinct stories were collected into that most old-fashioned of formats, an actual book, “Not Quite What I Was Planning” —which became an instant New York Times Bestseller.

And then there’s the wonderful case of Post Secret. Frank Warren’s art-cum-therapy project was initially a combination of traditional and new media—in 2005, he invited people to reveal their deepest secrets on anonymous post cards, which were then posted weekly on a Blogspot site. The size and format of the cards (along with the suggestion to “use the card as your canvas”) seemed to invite pithy responses, and the project’s confessional overtones informed many of the entries with an incredible gravity. While many fall on the lighter side, like the unexpectedly large number of people who confess to peeing in the shower, others are staggering. One entry says simply, “I have not told my father I have the disease that killed my mother.”

As with Six-Word Memoir (SWM), Warren’s artfully voyeuristic mail has been curated into a series of best-selling books—even as the secrets continue to pour in. Today, you can become a Post Secret Facebook Fan, follow Warren on Twitter or see images of selected cards at postsecret.blogspot.com. If you’re not familiar with the project, consider yourself warned: there’s something addictive about the deeply personal nature of these little missives. Perhaps it’s a question of POV—unlike SWM, most “post secrets” are in first-person and it’s nearly impossible to avoid feeling the writer’s emotion.

Perhaps that’s why, a few years into the project, Warren made the decision to enable comments on the blog. Did this violate the anonymous, non-judgmental nature of the project? A handful of detractors thought it might—particularly for the folks confessing to actual crimes—but as a whole, the comments seem to have added yet another new layer of paint to the picture. What started as a one-way conversation has become a vast community of open-ended support in which readers can now express their understanding (or, in some cases, outrage) at particular secrets.

Warren, recognizing the organic development of something much bigger than his original project, decided to leverage the power of this vibrant, honest community to create world’s first peer-to-peer online crisis center. The result is HopeLine, funded last week by a $100,000 grant from Chase Bank—now currently training nearly 8,000 volunteers to provide professional support to those who were moved by the uniquely accepting vibe of Post Secret to reach out for real help. “Not Quite What I Was Planning” indeed.


January 28, 2010 | Steve Chitwood

All Atwitter Over Twitter

Could it be true? Has the glow of the Twittersphere, recently thought to be extending its microblogging embrace into every dim corner of humanity, peaked from its meteoric rise? Several recent reports suggest that Twitter’s adoption and use are in decline. The popular microblogging service, which reported a year-over-year growth rate of 1380%, last February, appears to have lost some of its luster.

Statistics can be fun, and are used to justify many positions. In fairness, as I have no State of the Union address nor party rebuttal to prepare, I will dare to add clarity to the rhetoric. Reports by HubSpot and RJMetrics both show a decline in the rate of growth of new Twitter memberships since its peak last summer. Does that mean users are abandoning the service in droves? No. It means the pace of adoption has slowed. It is still noteworthy that the service is adding more than six million new users a month (versus a recent peak of nearly eight million). It’s still growing and growing fast—just not as fast as it was when frantic passengers were tweeting their harrowing survival story from the wings of Flight 1549 while floating in the Hudson River, or amidst the prime-time race between Ashton Kutcher and Anderson Cooper to best one another in first ascending to the million-followers club.

Much attention is being paid to the numbers of inactive users and users who use the platform sparingly. Combined with the reports of a slight slowing of the rate of new members, a dramatic story can emerge. While RJMetrics focuses on the increased number of inactive or less active users, both reports agree that, for those who use the platform regularly, their dependence on the platform is growing.  HubSpot notes a dramatic rise in both the number of tweets and number of followers for the average user from July 2009 to January 2010.

Perhaps some of the sparkle has dimmed. But there is a more relevant story here.  Users of the platform, of which there are upwards of 100 million, seem to be settling into a pace. The platform has matured. While there should be no surprise that many curious people register and never become active users, both reports indicate that among active users, the service is gaining ground.

From my vantage point, I see mainstream acceptance. Gone are the days (thankfully) of tweeting one’s dinner choice or sock-color mismatch adventures. On the rise are countless examples of the effective use of a relevant communications channel. Companies in every industry are learning to leverage direct micro-communication to build brands, engage customers and provide quick service to an increasingly mobile audience.  People are connecting, learning, reporting and communicating—and doing it more effectively in just 140 characters at a time.

Join the conversation via the comment section below. Which quote do you think describes Twitter’s fate?

  • “Don’t cry because it’s over. Smile because it happened.”  Dr. Seuss
  • “Reports of my death are greatly exaggerated.” Mark Twain

January 27, 2010 | Melissa Eggert

Make the 2010 Winter Olympics Your Own

Have you logged on to the Vancouver Winter Olympics 2010 website yet? If not, you probably should. It’s an information overload and the hub for all online initiatives, which has already played a huge part in creating buzz for the games.

I read an article in Brandweek magazine that discussed the advertising strategies for partnering brands, all of which incorporate social media from the get-go. The level of integration and the central focus on social media in each of these plans is no surprise and only reiterates the change to digital in the past year.

With social media connecting fans to the games, it’s also no surprise that people are becoming more involved with the Olympics than ever before – you can now become a Winter Olympics “advocate”, commenting on blogs, winning contests, and getting retweeted by sponsor handles. Here’s a few examples:

Samsung –  “Mobile explorers” will record their experiences at the games via blog posts, Youtube videos, and Twitter updates. On the microsite, you can also help Samsung promote its company blog about the games. If you are the “Gold Blogger,” you win a trip to the Olympics to write about athletes and their performances.

Visa – Its “Go World” microsite features big-time athletes such as skier Julia Mancuso with their own videos, photos and widgets that connect you to Facebook and other social networks. The site also has plenty of contests that result in trips to the games.

McDonalds – “How do you McNugget?” Athletes will record themselves showing how they eat McNuggets in creative ways and will share their videos on McDonald’s YouTube channel.

NBC Universal – The main sponsor has collaborated with Twitter and Swarm Collective to produce Olympic Pulse, where visitors can view athlete tweets, NBC Olympics blogs and top trending stories on Digg.

I’ve never been one to hold those all-day-all-night Olympic marathon parties, but with all of these fun games, contests, and ways to get involved, I just might have to. What about you – has the integration of social media heightened your excitement for the Winter Olympics? Do you use these sites and applications to gather information about which games you want to watch? Do you feel more inclined to comment or blog about the games with its huge online presence? I’m curious to know.


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